I had an issue connecting my funded…
I had an issue connecting my funded account to NinjaTrader, and I reached out for support after struggling with it for a while. The tech support agent Sean H who helped me was absolutely outstanding. He took the time to do a live screen-sharing session with me and patiently walked through everything step by step. Even though I had already gone back and forth via email with my funded futures support team without getting it resolved, he was able to quickly identify the issue and fix it. He also noticed that my NinjaTrader version needed an update and took care of installing the correct updated version for me, making sure everything was working properly before ending the session. He was calm, professional, and very knowledgeable. I truly appreciated how patient he was and how he didn't rush the process until everything was fully resolved. Thanks to him, I can finally access my account without any Issues thanks to him he is the best !