Flawed design . Wowgo did however honor warranty
I had a nightmare because my skateboard (The mini 2) had a design flaw that destroyed my battery .wowgo did send me a new battery and that one again died because of how the battery compartment was designed. After many emails I got the new inclosure for the board and another new battery. With shipping time and emails and me being in the states shipping took 30 days or more for each part . You need to understand this took (forever) all together. Why 4 stars? .. they did not ignore me. After each question and answers from emails they moved to the next solution. I am mad i got the version of a board that was a design flaw and when they changed it didn't tell me I only figured it out cause the pictures changed on website (board does not show power level now next to power button). However with much time and effort on my part, they did replace it. At one point of time I was hoping they would just send me a whole new board.. this didn't happen. But they did peace mill fix my problem and truth is ...it's china and I have gotten goods across sea's from other companies and can't even get them to respond to resolve issues. So I am happy with wowgo for helping me and I really do like the skate board a lot. It's a really nice board now and I am having to much fun on it.