Need to return bag to pay for medical costs
I ordered the bag and when it arrived it looked like it would be a solve for my travelling needs. A week later I was advised by my Rheumatologist that I need to get certain tests and a procedure done and that it would have to be done in Washington state and I have to pay ($10,300 to be exact). I emailed Jennibag's customer service on November 28th requesting return address information. I emailed again on December 3rd and then today. December 6th they emailed me back and advised it was not their policy to accept returns. Today it has been it is 7 business days and no follow up. Given the nature of my request, I asked them to please reconsider given the nature of my request. Still waiting.... crickets.