I bought a brand new aegis 2 vape from their website
I bought a brand new aegis 2 vape, I didn’t get an order number when I purchased it and I thought that’s weird but I ignored it. My vape arrived late and from the moment I got it does not work correct. Keeps burning my lips and barely any smoke gets out. I contacted support to request a refund and at first the guy told me it’s my fault that the vape is not working because I was changing the coil. I explained to him that I have not done any adjustments and that I just want a refund. He then said that he has forwarded my request to the Chinese store team and that I’ll get an email in 24 hours. After 4 days of waiting I hit up support again and spoke with Richen. He told me that a replacement request has not been set and that he has to escalate the case to the email department. What?? I explained to him my case again and told him that I want to speak to a supervisor and the guy said we don’t do refunds and closed the chat.