appalling customer service
appalling customer service . I have now emailed a total of five times with no response hence this review as I may get a reply here . I booked a HIE , the price advertised (and that I authorised) was £39 , when I checked my bank £56 was taken . Despite immediately emailing them , over 2 weeks ago I have not had any reply at all . Email sent 7/7: I have just booked this online - the price advertised was £39 . I have checked my bank and you have charged me £56.84 . I booked on the basis it was £39 and when I pressed confirm nothing came up to tell me of this price increase or any additional charges . Can you please clarify as this is clearly misleading advertising . I note you state there are extras , this is a disgusting way to advertise and there is nothing indicating additional charges are being applied when “confirm booking” screen appears . I would be grateful if you could refund me the difference in the price I paid to the price advertised . ***** responding to the generic reply which is used for every negative review**** I have already “reached out” to you via email six times yet you don’t respond . I am not wasting further money by calling you on an international number 🙄 I included all the details on those emails , maybe if you replied to those then you can resolve the issue . As stated it’s appalling customer service , you posting a generic reply in order to look as if you address issues doesn’t change the fact you are using deceptive tactics to con people out of their money .