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chad mendelsohn

美国

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Crunch Fitness

Be aware of fees

Customer service was very disappointing. I visited the location in person to cancel my membership and was told I would still be required to pay for one additional month. To make matters worse, my annual membership fee had been charged that same day, and they refused to refund or prorate it, even though I would no longer be using the membership. As a result, I am being charged both an additional month's membership and an annual fee for time I won't be a member. This is not the level of customer service I would expect from a national company. I cannot recommend a business that treats customers this way when they are simply trying to cancel their membership.

2026-06-24有帮助 1