Bad customer service
In the earlier day, I was trying to make a domain purchase which I urgently need. So the key is, urgently needed to purchase the domain name which is available at that point of time. During my Checkout, it included other domain name that I had previously bought coupled with other renewal domain which works out to be 450+. I was trying my best to exclude the rest as my intention is to buy this particular domain name. Time is ticking! However, I found no such option to exclude the rest (though vodien claimed it can, even it does like what vodien claimed, it is not easy to locate). At this point, I already dialed the customer support line and waiting for someone to address this issue. However, it is a long wait! Due to the urgency and pressure to secure the domain name, I have no choice but to checkout with the rest. I felt being force feed into buying this. Anyway. This is with the intention to feedback to vodien and get the refund later. To my horror! After so much I’ve done, the domain I bought is on “pending” status! As I’m speaking to vodien customer support on this issue, he did not help me understand why the domain I’ve bought is on “pending” status and insisted is a process even though I’ve raised that the domain may have registered by someone else. He did not validate this and insisted me to wait for 48hours. As I need to speak to someone who can help me, he put the call to another of his colleague that he claimed is from the domain team. Talking to the 2nd customer support from the domain team who wanted to put up my case to the domain team again. I’m confused! Domain team to domain team? Anyway, she is not helpful and sounded arrogant. Instead of trying to resolve the issue, she is like trying to lecture me. She claimed that there is no technical issue for the double payment and says that there is an “x” button to delete the domain that I do not wish to purchase (obviously I didn’t see that option). I repeatedly mentioned that my priority now is to get the domain name I wanted and I need to know if I get it. This one is definitely rude. I asked to speak to someone else. She reluctantly put me on hold. And, the call just cut off after more than 20mins of waiting. I called again and spoke to the 3rd customer support. She was more helpful and help me understand that someone else registered the domain moments earlier than me. Hence, the system reflected “pending”. Because of the : - faulty system or unfriendly user experience - Earlier 2 incompetent staff I’ve wasted 2 hours 30mins for talking, repeating and waiting. And the horrible feeling to know that I didn’t get what I wanted. I could have move on and bought another domain if i had spoken to the 3rd customer support. This whole experience leave a sour taste with vodien.