Good food; unreliable company.
I've placed three orders from Cat Person so far. The product is great. However, the service and delivery are really bad. Out of the three orders I've placed so far, one arrived with damaged product, one wasn't sent according to the posted subscription schedule (and without notice of the delay), and one was marked as "delivered" but never showed up. The company has done nothing to make up for the poor experiences; they merely offer cheerful excuses. And yet their competitors seem to be able to deliver on their promises without a hitch. Am planning to switch as soon as I find a suitable alternative.