Cat Person

Thank you so much for your thoughtful feedback. As a company that's always seeking to improve, we value what our customers have to share with us. I've made sure to pass your message along to our shipping and logistics team, so that we can improve our delivery services going forward.

Hi there! I would like to assure you that nothing has changed with our food. We have been making all of our recipes the same way since we reformulated them in 2023. If your cat is rejecting a particular batch of food, please reach out to our Customer Experience team at [email protected] so that we can ask a few questions and get you squared away with a replacement. As for our recent acquisition, we recently became a part of the Weruva family of brands. Our newfound relationship with Weruva will not change the commitment we've made to making life with cats better - we will continue to provide cat-first nutrition, with a focus on high quality ingredients, recipe transparency, and high-protein and grain-free diets for our obligate carnivore pals. The only thing that's changing is that we now have more support to do all of this! Weruva is a small family-owned company that makes high-quality pet foods and shares our brand values. We're really excited about this partnership, and we hope you can trust us when we say we're sticking by our wonderful customers who got us to this place in our brand's trajectory.

Hi KK. First and foremost, we're so sorry to hear that your cat went through this. We're so glad to hear he's doing OK now. Urinary tract blockages are complex medical issues often caused by feline idiopathic cystitis (FIC) and urolithiasis (urethral stones). The cause of urinary issues is mostly unknown. However, infections, hydration, environmental stress and pH levels in food all may play a role. At this time, we don't have any special food for urinary care or UTI prevention. We do, however, have information around the pH levels of our food. A cat's natural urine pH is between 6-6.5. All of our recipes fall between 5.3- 6.2, categorizing them as slightly more acidic, but very close to the ideal natural urine pH of cats. As such, we do not believe that feeding our food should cause urinary blockages or bladder stones in otherwise healthy cats. Please reach out to us via email at [email protected] so that we can locate your order and help you out as part of our satisfaction guarantee.

Hi Kara. We're sorry to hear that the food isn't working out for your cat. We take complaints like this super seriously, and would love to help you out. We included an attachment of phosphorous levels in our email response to you on February 6th. If you didn't receive that attachment, let us know and we can re-send it in the body of the email.

Hi E.G. Thank you so much for your review. We're sorry to hear that you've had trouble receiving your Cat Person orders. Our orders arrive within 4-8 business days. If your order is taking longer than 8 business days to arrive, please reach out to us at [email protected] so that we can investigate what might be happening.

Hi Gwenn! We're sorry to hear that you've been having a hard time reaching us. We respond to all customer inquiries within 24-48 hours. I see that we responded to your August inquiry on Aug 21, 2023 via email at your icloud email address, and to a text you sent us on June 30th to the phone number you reached out to us on. If you have reached out to us since those two contacts, we have not received it. Please try reaching out to us again at [email protected] or at (855) 918-2287 via text. We will be sure to reply right away.

Hi Randy. We're so sorry to hear about the passing of your cat. As cat owners ourselves, we know how hard that is and we're sending you warm thoughts. It looks like you were signed up for a recurring monthly meal plan, which is why you were charged for a recent order. A member of our team, whom you spoke with via email, already canceled that plan for you, and issued you a refund for the unwanted order, so you should be all set. Thank you so much for donating the remaining food to the local cat rescue - we really appreciate you.

Hi Chelcie! We're so sorry to hear that your order has been delayed! We reached out to you via text with more information about the order, so if you have any further questions or concerns please let us know and we'll be more than happy to help! If you do wish to cancel/return the order, just reply to us there and we can definitely process that for you.

Hi Dan. Thank you for your thoughtful and detailed review. First and foremost, we're so sorry to hear about your friend's loss - as cat owners ourselves, we know how hard that can be, and we're sending her warm thoughts. We care deeply about ensuring all of our customers have the accurate information they need to make the best decisions for their cats, so I'd love to share more information below. As you mentioned, we do have a public FAQ page which talks about our diets being unsuitable for cats that have been diagnosed with kidney disease. https://support.catperson.com/en_us/does-your-food-work-for-cats-with-chronic-kidney-disease-S14s2G8v2 More importantly, we spoke with our feline-focused veterinarian regarding renal disease and diet. According to research, there is no protective value to restricting protein prior to the onset of kidney failure, as it is not preventive or helpful for a healthy pet to be restricted in dietary protein. High-protein diets do not cause kidney failure. They can certainly exacerbate illness after kidney disease has been diagnosed or kidney failure has begun, however, high-protein diets do not cause kidney disease. Additionally, according to her professional opinion, protein restriction is probably the least important dietary modification in early stages of kidney disease. There are special diets available for patients with less restrictive needs and others for patients in more advanced states. While we don't offer those diets at this time, it's definitely something we hope to introduce in the future. We are sorry to hear that our food wasn't working out for your cat - at the end of the day, we're glad you're choosing what works best for her. All cats are different, and we understand that our food won't be the right food for every single cat. We'd be happy to provide you or your vet with phosphorous levels in each of our recipes - just send us an email at [email protected] Additionally, if you'd like more information about our manufacturers and why we choose to work with them, you can check out our FAQ page here: https://support.catperson.com/en_us/where-is-your-food-made-Sys0BL5DL Lastly, We do have a 30-day satisfaction guarantee, so please reach out to us if you want to send back the food you have on hand for a full refund. We're always here and happy to help.

Hi Robert. I'm so sorry to hear that you've had trouble getting in touch with our team, as well as receiving your order. We typically respond to emails and texts within 24-48 hours, and we work out of our queue in a first-in first-out basis. If a customer writes to us more than once, it can inadvertently result in their message getting pushed further down in our queue, which is what appears to have happened with your messages to us. We're sorry about that, but we're more than happy to help you out. Your order was shipped on 7/26 with UPS, and we sent you a shipping label via email. However, it looks like that package hasn't received a scan in several days, so we'll be sure to issue you a replacement right away, with expedited shipping. Let us know if we can help with anything else at this time, and we'll make sure to stay in touch with you via text.

Hi Deborah. I'm so sorry to hear that your cat hasn't taken to the new food. We would love to help you out with our 30-day satisfaction guarantee. Our team typically replies within 24-48 hours. We appreciate your patience!

We're sorry to hear that the food hasn't been working out for your cat! I'd love to help you out - please email us at [email protected] for next steps to return the food.