Cat Person

Hi David. We're so sorry to hear that your cats are not a fan of our food! We understand cats can be picky creatures, which is why we offer a 30-day satisfaction guarantee, and meal plan cancelation at any time! It looks like you didn't get a chance to log in and cancel your meal plan before your first scheduled order, though. Not to worry, our Customer Experience team will be able to help you out with a return and refund! We'll get back to you right away.

Hi Shirley! I'm sorry to hear you've been having trouble returning your cat's food. We actually mentioned this to you via email and text, but as of April 4th, we issued you a refund for this order and requested that you donate the food to your local shelter or animal rescue. Let us know if you're not receiving our emails/texts and we can try to contact you via another contact method!

Hi Dixie, We're sorry to hear that our food isn't working out for your cat. We make it super easy for you to cancel your subscription - you can either log in at catperson.com/account or you can reach out to our Customer Experience team at [email protected]. I see that we already confirmed your meal plan has been canceled. As for our satisfaction guarantee, we can provide you with a return label to send the food back to us - just reply to our most recent message and we'll get you taken care of!

Hi Rebecca! We're so sorry to hear that our food didn't work out for your cat. We understand cats can be picky creatures - that's why we offer our 30-day satisfaction guarantee! If you haven't already, go ahead and reach out to our Customer Experience team, so that we can help you out!

Hi Cierra. We're so sorry to hear that our food wasn't working out for your cat. We'd love to hear more about what she experienced, and also get you squared away with our 30-day satisfaction guarantee. Please email us at [email protected] or text us at (855) 918-2287

We're so glad to hear that our food has been working so well for sweet Billi, and that you've been able to get the proper support from our Customer Experience team! We're always here and happy to help :)

Thanks for your kind words, Derek!

This is music to our ears, Ali! We're so happy that your cat is loving the food!

We're so sorry to hear that your cat isn't loving her new food, Alex! Email us at [email protected] or send us a text at (855) 918-2287 so that we can help you out with our 30-day satisfaction guarantee!

We're so happy your cat is loving his new food, Rhonda! Thanks for your kind words :)

Thank you, Aaron! We're so glad to have you as a customer!

Hi Bryan. We're so sorry to hear this! We take complaints like this super seriously, and would love to talk with you to get more information. Please email us at [email protected] or send us a text at (855) 918-2287.