KittySupps

Hi Lisa, We’re sorry to hear that your experience has left you feeling this way. We understand how frustrating it is to be waiting for an order or resolution and feel that you’re not receiving the support you expected. We’d also like to assure you that KittySupps has a real customer support team reviewing and assisting with customer concerns. I’m Mariel, and I personally respond to customer feedback here as well. If your order, refund, or replacement is still unresolved, please contact us at [email protected] and mention Mariel so we can review your case and help determine what happened. Mariel from KittySupps

Hi Lynn, We’re very sorry to hear about your experience. We understand how concerning it is to continue seeing charges after you had already contacted our support team and requested that your orders and subscription be canceled. We also understand your frustration regarding the repeated charges, delayed shipment, and not receiving the follow-up you expected after requesting a supervisor. This is certainly something that deserves a closer review. Please contact us at [email protected] and mention Mariel in your email. I’d be happy to help have your account, previous cancellation requests, billing history, and the charges you mentioned reviewed so the team can determine what happened and assist with any eligible reimbursement. Thank you for bringing this to our attention. Mariel from KittySupps

Hi Claire, We're very sorry to hear about your experience. We understand how frustrating and disappointing it is to never receive your order, especially after being promised a refund. We sincerely apologize for the inconvenience this has caused. We understand why you feel let down and appreciate you taking the time to share your feedback. If you'd still like us to review your order and refund status, please feel free to contact us at [email protected] with your order details. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Marion, We're sorry to hear that your cat isn't enjoying the supplement. Cats can be very particular about changes to their food, and we understand how frustrating it can be when you've already tried mixing it with extra gravy. Please feel free to contact us at [email protected] regarding your cancellation request. Our team can review your account and ensure your subscription status is properly checked. We'd also be happy to share some tips that may help your cat adjust to the supplement if you'd like to give it another try. Mariel from KittySupps

Hi Kathleen, We're sorry to hear about your experience. We understand how disappointing it is when your cats don't accept the supplement, especially after you were hoping it would benefit their health. We also understand your concerns regarding the additional shipment and billing. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that your experience did not meet those expectations. We appreciate you taking the time to share your feedback. If you'd still like us to review your account, billing history, or subscription status, please feel free to contact us at [email protected] We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Andy, We're very sorry to hear about your experience and understand why you're frustrated. We understand your concerns regarding the unexpected charges and recurring shipments. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that your experience did not meet those expectations. We're also sorry to hear about the delay in receiving your promised refund. We understand how disappointing it is when you feel your concerns haven't been resolved despite multiple follow-ups. If you'd still like us to review your account, billing history, and refund status, please feel free to contact us at [email protected] We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Patty, We're very sorry to hear about your experience. We understand how upsetting and stressful it is to receive an unexpected charge, especially when it has such a significant impact on your finances. We also understand your concerns regarding the additional shipment and the delay in receiving your refund. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that your experience did not meet those expectations. We're sorry to hear about the financial hardship this situation caused, including the overdraft fees. We appreciate you taking the time to share your feedback and understand why you're disappointed. If you'd still like us to review your account, billing history, and refund status, please feel free to contact us at [email protected] We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Lynn, We're sorry to hear about your experience. We understand your concerns regarding the additional shipment. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. If you'd like us to review your account and ensure your subscription status has been properly updated, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps