Hi Janet,
Thank you for taking the time to share your feedback. We're glad to hear you've already noticed some improvement in your older cat after using the supplement.
We're sorry to hear about your experience with the second shipment and the delay in receiving the promised return label. We understand how frustrating it is when you're expecting a resolution and it doesn't arrive as quickly as anticipated.
Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand your concerns regarding the return and refund process, and we appreciate you bringing this to our attention.
Please feel free to contact us at [email protected] so we can review your account, the return label request, and your refund status in more detail. We'd be happy to assist however we can.
Mariel from KittySupps
Hi Diane,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the additional shipment and billing. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly.
We're also sorry to hear that you weren't satisfied with the product and that the resolution we provided did not meet your expectations. We understand how frustrating it is when you feel your concerns haven't been fully addressed.
If you're willing, please contact us at [email protected] so we can review your account, billing history, and previous correspondence in more detail. We'd be happy to take another look and assist however we can.
Mariel from KittySupps
Hi Scott,
We're sorry to hear about your experience and understand your frustration.
We understand your concerns regarding the additional shipment. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly.
We're also sorry to hear that our return instructions did not meet your expectations. Our team aims to provide the best available resolution based on each situation, and we understand how frustrating that experience has been for you.
If you're willing, please contact us at [email protected] so we can review your account, billing, and refund status in more detail. We'd be happy to take another look and assist however we can.
Mariel from KittySupps