KittySupps

Hi Jami, We're very sorry to hear about your experience and understand why you're frustrated. We also understand your concerns regarding the unexpected charge and the delay in receiving your refund. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that your experience did not meet those expectations. We understand how disappointing it is to be waiting for a promised refund, and we appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can review your account, billing history, and refund status in more detail. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi, We're very sorry to hear about your experience. We understand how frustrating it is to wait for an order that never arrives, especially after spending so much time following up and expecting updates. We also understand your disappointment regarding the refund. We recognize how frustrating it must have been to feel that the issue remained unresolved despite your repeated attempts to contact us. Please feel free to contact us at [email protected] with your order details if you haven't already. We'd be happy to review both your shipment and refund status to ensure your case receives another review and assist however we can. Thank you for taking the time to share your feedback. Mariel from KittySupps

Hi Yelda, We're sorry to hear about your experience and understand why you're frustrated. We appreciate you taking the time to share your concerns. We also hear your concerns regarding the product's origin and the information you received about your shipment. We understand how important transparency is when choosing products for your pets. Regarding the refund, we understand your disappointment and the frustration caused by the experience. Customer feedback like yours is important to us, and we take these concerns seriously. If you'd still like us to review your order, shipment, or refund status more closely, please feel free to contact us at [email protected] . We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi, We're very sorry to hear about your experience. We understand how frustrating it must have been to receive confirmation that your order had been canceled, only to later receive a shipping notification for the same order. We sincerely apologize for the confusion this caused. We understand why this would leave you feeling disappointed and affect your confidence in our customer support. Please feel free to contact us at [email protected] so we can review your order history and the communication you received. We'd be happy to look into what happened and assist further. Thank you for taking the time to share your feedback. Mariel from KittySupps

Hi Maggie, We're sorry to hear about your experience and understand why you're disappointed. We appreciate you sharing your feedback regarding both the appearance of the product and your concerns about the advertising. Cats can be very sensitive to smell, and we understand that the product you received did not match what you expected based on the promotional materials. We also understand your concern regarding your refund. We'd like the opportunity to review your order and make sure your request has been handled appropriately. If you're willing, please contact us at [email protected] with your order details. We'd be happy to review your concerns, including the product you received and the status of your refund, and assist however we can. Mariel from KittySupps

Hi Jule, We're sorry to hear about your experience and understand why you're frustrated. We appreciate you taking the time to share your concerns. We also hear your concerns regarding the product's origin and the information you received about your shipment. We understand how important transparency is when choosing products for your pets. Regarding the refund, we understand your disappointment and the frustration caused by the experience. Customer feedback like yours is important to us, and we take these concerns seriously. If you'd still like us to review your order, shipment, or refund status more closely, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps