KittySupps

Hi Janet, We're sorry to hear that your order has taken longer than expected to arrive. We understand how frustrating it is to see tracking updates that appear inconsistent, especially after your shipment had already cleared customs and entered the USPS network. Shipping and courier transit times can sometimes experience delays outside of our direct control, particularly with international shipments, but we understand how this negatively affected your confidence in the overall experience. We also hear your concerns regarding the product's origin and the information you discovered while tracking your order. We appreciate you taking the time to share your feedback and understand why this has raised questions for you. If you'd still like us to review your shipment or assist with your cancellation request, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Anthony, We're very sorry to hear about your experience. We understand how concerning it is when your cat becomes unwell, and we hope your cat is feeling better. We also hear your concerns regarding the subscription, the additional shipment, and the refund process. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We understand your frustration after requesting a cancellation and feeling that your concerns were not resolved as expected. We also recognize that relying solely on email support can be frustrating, especially when you're trying to resolve an urgent issue. Your feedback regarding communication and the overall support experience is important to us. If you'd still like us to review your account, subscription status, and order history more closely, please feel free to contact us at [email protected] . We'd be happy to take another look and assist however we can. Mariel from KittySupps