KittySupps

Hi Hanna, We're very sorry to hear about your experience, and we hope your cats are feeling better. We understand your concerns regarding the unexpected shipment and billing. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand how frustrating it is when a cancellation request isn't completed before an order is processed. We're sorry to hear your cats became unwell after using the product. We take reports like this seriously and appreciate you bringing your concerns to our attention. If you're willing, please contact us at [email protected] so we can review your account, shipment history, and your concerns in more detail. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Sherry, We're very sorry to hear about your experience and understand how frustrating it must have been to repeatedly follow up on your order without seeing it completed. We also understand your concerns regarding the recurring subscription option. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We're sorry to hear that the one-time order you requested was not processed as expected despite your ongoing communication. We understand how disappointing that experience has been. If you'd still like us to review your account and the email correspondence, please feel free to contact us at [ [email protected] , We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi, We're very sorry to hear about your experience, and we hope your cat is feeling better. We understand how concerning it is when your pet becomes unwell, and we take feedback like this seriously. We also understand your frustration regarding the cancellation and refund process. While we always do our best to honor cancellation requests before an order is processed, there are times when orders move through fulfillment very quickly and can no longer be stopped. We understand how disappointing this can be, especially when you had already requested to cancel. If you'd like, please contact us at [email protected] so we can review your order history, cancellation request, and refund status in more detail. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Mike, We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the product's origin and the shipping time. We'd like to clarify that KittySupps is not manufactured in China. We understand that the shipping information may have caused confusion, and we appreciate you sharing your concerns. Shipping and courier transit delays can sometimes occur outside of our direct control, and we recognize how a longer delivery time can be frustrating. We also appreciate your feedback and understand that transparency is important when choosing products for your pets. If you have any questions about your order or would like us to review your experience further, please feel free to contact us at [email protected]. We'd be happy to assist however we can. Mariel from KittySupps

Hi, We're sorry to hear about your experience and understand why you feel frustrated. We also understand your concern about being charged for an order you weren't expecting. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that this was not your experience. If you'd like us to review your account, billing, and subscription status, please feel free to contact us at [email protected] , We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi, We're very sorry to hear about your experience, and we hope your cat is feeling better. We understand your concerns regarding both your cat's reaction and the unexpected charge. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand how frustrating it is when a return and refund take longer than expected. We appreciate you sharing your feedback about the delays in resolving your case. This is not the experience we want our customers to have. Please feel free to contact us at [email protected] if you'd like us to review your account, return status, and refund request once more. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Hi Antoinette, We're very sorry to hear about your experience. We understand how frustrating and disappointing it is to wait such a long time without receiving your order. Shipping and courier transit delays can sometimes occur outside of our direct control, but we recognize that the length of the delay you experienced is unacceptable and understand why you felt the need to pursue other options. We'd still like the opportunity to review what happened with your order and the status of your refund. Please feel free to contact us at [email protected] with your order details so we can take another look and assist however we can. Thank you for taking the time to share your feedback. Mariel from KittySupps