Awesome rug!!!
The rug and the customer service were all really great. Let me be super clear- I LOVE the rug - it is better than I hoped for! The only issue was that it took about 6-7 months for it to arrive. There were justifiable reasons (flooding in Morocco) but it was longer than expected by far. The delivery of it went super slow and the updates were super confusing but I was able to email Benisouk easily and their customer service person is very sweet and was super helpful in getting the rug redirected when it went the opposite direction. I definitely recommend these rugs- just maybe have patience. Mine is so soft, unique, and beautiful. Worth the wait for me.