Promising company with rooms for improvement
Bought a mini 2 back in Feb 2022. For the first 2 weeks the board worked fine. Then the battery started to fail and the board just died. It took me about 2 months for the replacement battery to arrive in Australia. However the replacement battery died again within 1 week. So they sent me another battery which had been working fine. The communication with customer service was intermittent, seems like the staff is either not well-trained or they change staff frequently. They will ask you to send them a video EVERY SINGLE TIME when you have a problem, even though the problem seems pretty straight forward. I did ask them to send me a few spare screws for the motor and they did without charging me anything, that was a big plus. They also extend the warranty for faulty part even though the shipping takes forever...So I would rate them about 8/10. They do try to make a good customer service, but the QC was still a bit unstable. It's a budget board after all, you get what you paid for.