I ordered replacement parts from…
I ordered replacement parts from Jumpflex twice with the same experience. I ordered safety poles two Months ago in August 2022. I have followed up three times and they blame the pandemic; it's already October 2022 the pandemic started in late 2019. Twice their logistic manager has said my parts are two weeks from the warehouse and restock. I have lost confidence in this brand. According to their site I can order a new trampoline and have it delivered within two weeks. There must be some kind of inventory? Still no update on my order at this time of review. I personally discouraged anyone from future purchases find a professional grade trampoline for the price. The overall prices have also inflated almost 1/3 for a new purchase since 2020. Why sell parts if there aren't any parts to deliver. I suspect they are out sourcing from another country. Cheap alloys and cheap labor. No one takes pride anymore. Sorry Jumpflex but you have disappointed me and my family.