DONT BUY Support Horrible
I wanted to love SaunaBox, but this has been one of the most frustrating product experiences I’ve had. My first unit failed after about 5 months. I decided to give them another chance and even upgraded to a newer model, only for that one to break in just 4 months. That’s not even half of a reasonable lifespan, let alone making it through a warranty period. What’s worse is the complete lack of support. Instead of actually troubleshooting or honoring a warranty repair, I’ve been given the runaround and told that chargers I didn’t even receive from them are somehow the problem. No real help, no accountability, just deflection. If you’re charging premium prices, your product needs to last and your support needs to stand behind it. Right now, SaunaBox is failing on both. At this point, I can’t recommend this company to anyone. Between repeated product failures and unhelpful support, it feels like things are going downhill fast. If this isn’t resolved, I will be escalating this further through additional review platforms and formal complaints, as this experience has not met basic expectations for a product at this price point.