Missing money, and lying staff
I made two money transfers via panda remit 10 days ago. They told me I could expect money to arrive in the account within 3 business days. Neither transaction was completed by 5 days. I chased this and was told it was a problem with the receiving bank. They said the bank'd computer systems were down. This was a lie. I have an account with the receiving bank and was able to use their online system without any issue. I pointed this out, and I was then assured the money would transfer by the end of the working day. This has not happened. I asked you speak with a manager and was given a WhatsApp number. I text this person and suddenly one of the transactions "pinged" as complete on the panda app. The second transaction (5000NZD) is still pending. No-one from their customer service team is responding to me. At this point, it appears that they have lost or stolen my money. Do not use.