some unnecessary problems
The booking was easy, the shown price good! But then the problems started, I selected "payment at dealers site/desk" (this stood in the voucher which I received 5 hours later and only onto mail request, as well) Anyway, it was stated for "guaranteing the car I must provt my name and credit card details! - Off course , I am fine with it! But, I was charged the full shown price and get the name of the rental car office and address plus a so called "verifying code"! I made the reservation for pick up 1 hour later! I took the taxi and drove there. The agent (in Cartagena/Colombia) was extremlt friendly and helpful. But she was irritated that I can not (!) provide an voucher with the details for the reservation. I "only" received a mail that the reservation already is charged to my credit card (against the agreement made!). With out the voucher she does not have the details of the reservation: when, how long, aso ! I forwarded the mail of rentingcaez that the which amount of money is charged, and have her the details of my reservation. We made in this "critical" situation an (helpful and friendly) agreement that I am going to sign an "old fashioned" form for charging my credit card with the "normal" price in case they don't get it solved until my return 2 weeks later. I wrote a mail to info@rentingcarz that I am unfortunately missing the voucher. They send it as answer onto my request. But unfortunately not immediately and not automatically as I am used from other providers Some agents who might handle strict to the contract might not hand over a car in such a situation.