DISHONEST/SCAM/BAD, CHEAP MATTRESSES
I ordered a mattress from Inofia in January 2022 and within the 100 day refund timeline, I emailed them to tell them my back was hurting from the mattress. They took many days to respond between emails and did not offer me a full refund for my mattress, but rather a percentage off on another mattress. Because I could not afford to keep waiting for them to do something, and because I needed a new mattress, I agreed with their offer, hopeful that if I paid a bit more for a new mattress that it would work out better for me. I received that new mattress in April 2022. I asked them when they would be picking up my old mattress since it says on their website that they arrange pick-up for free. They responded that they will not in fact pick up my old mattress. I had to pay to have that removed from my home. Now it is October and the replacement mattress which I received in April has completely caved in from the middle and I have received advice from my doctor that I need a new mattress ASAP because my back is killing me. I have spent hundreds on massages to help me feel better. Because it has been slightly over 100 days, Inofia will not give me a refund even though they have seen photos of the deleterious condition of the mattress. They lie about their return policy and they lie about picking up the mattress from your home. They lie about replacing items that are defective or damaged. THIS COMPANY IS A SCAM—THEIR MATTRESSES WILL MESS UP YOUR BACK.