I love Apple products for the most part…Service is sub par
I love Apple products for the most part and we’ve been loyal consumers of computers, iPhones, IPads, Iwatches, pro pencil, ear pods. Recently, I had a pro pencil that would not stay securely tightly on my iPad Pro. When I finally lost it, I ordered a new one only to find the original one bought in March 2026 was defective. I know this because the new pencil stays put and is very secure. I spent over 2 hours on the Apple chat today and nothing got solved after talking to 6 representatives. Yes, each time, I had to repeat the entire scenario. Then I called and spent another large amount of time trying to explain the situation to two agents. Finally, the last one listened and was excellent but they all ended up with the same response. They can only replace or refund. Since I lost the defective item, they can do nothing. The defective pencil fell off at the airport on Monday. Which is what has happened over and over. Obviously the magnetic hardware was defective. I bought a new one the same day. I was pleasantly surprised when the new one was so superior to the 4 month old original pencil. Which verified that the original pencil was not working correctly. Whether you talk to a machine or agent, the answer is one of two. NO. For such a high tech company, you would think the service would match but it doesn't. Dealing with Apple after the purchase is sub par to say the least. It makes me wonder if we should start jumping ship and move on to another brand.