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Francesca

英国

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Beneunder

Go order somewhere else

Go order somewhere else! The hat itself is not bad BUT took ages to arrive and was packaged up so tightly that the visor was very very dented and unsightly. I emailed them with photos to ask to return the item only to be told I would have to pay for shipping back to China! After several emails pointing out it was their responsibility to sort a free return they still could not offer a return label and instead offered a replacement. I accepted the replacement and asked them to package it up differently. After nearly a month of waiting the replacement arrived today - again very tightly packaged and same problem of a very dented visor. Ridiculous. Terrible customer experience.

2026-06-12有帮助 3