Another update
I received the $1,000 from the claim. Which is why I bumped it to a 2 star. I thought they'd consider more because of how long it took (15months) to get something ( like how they charge us late fees). But they didn't. Had a few good conversations with people that cared about getting this issue resolved and I am thankful. I was considering bumping to a 3, maybe even a 4 star. However, I just received an email stating that my rate was increasing $16 extra per month starting in November. No security (the gate is always open) no changes, just more money for them to collect. More just an update. Getting some correspondence with the company but after more than a year of trying I still am not getting any further submitting my insurance claim after my break in. Their 3rd party insurance company "River Oak". They have been STALLING ME FOR A YEAR and I just received an email from them refusing to pay out my insurance claim because it's been more than 30 days. I plan to write an individualized review about them but wanted to share this with anyone who needs it. Also I'm still paying insurance every month. Prices are still increasing, still no added security and operating hours are decreasing.