Great staff/poor quality control
I ordered a sheet bronze overlap urn with engraved plate. I received a sheet bronze SNAP top urn with engraved plate. I was then sent a second urn. This urn had the correct top, but the engraved plate was up-side down. I notice that on the first urn, the engraving was all bold, but on the second urn only the cross and flowers were bold, but not the words and dates. I mentioned this to the rep. The third urn arrived with the words and dates bold, but not the cross and flowers. Bottomline - the staff was very helpful and desire 5 stars, but the quality control of their products leave a lot to be desired. Three urns, one being the wrong type and three identical faceplates engraved differently.