Unprofessional Response to Warranty Item
I bought a Blackview Tab80 for my son in December on eBay. The Tab comes with 12-month warranty. The Tab stopped powering up about 6 days ago and I contacted Blackview via eBay. I was given suggestions on how to reset but non worked. We kept going back and forth for 5 days. This is the last message I got from them yesterday "Hello, sorry about that,we provide you with 3 solutions. First, you can return it to China, we will fix it for you for free, and then send it to you for free. Second, if you don’t want to go back to China, you can return to local warehouse and then accept an 80% refund. Third, or if you pay 50% of the fee, we will send you a new one. How can these be options for item with warranty? This isn't fair and my son needs his Tab and kept crying about it.