I purchased my Roborock Q Revo in May…
I purchased my Roborock Q Revo in May 2024 for approximately $1,000. Less than two years later, it has become an expensive paperweight. When I attempted to start the vacuum through the app, I received a “LiDAR Failure” error stating that the LiDAR was jammed. I followed Roborock’s online troubleshooting instructions, but nothing resolved the problem. The LiDAR moves freely and does not appear to be physically jammed, yet the error remains and the machine is unusable. I contacted Roborock support and was simply told that there was nothing they could do because the machine was outside the warranty period. For a premium product at this price, I expected it to last much longer—and I expected the company to offer some type of repair option or meaningful assistance. The support experience was also extremely frustrating. Responses often took more than eight hours, and representatives repeatedly requested information I had already provided. A $1,000 appliance should not become unusable in under two years with no reasonable support or repair solution. Based on both the product’s reliability and Roborock’s response, I will not purchase from or recommend this company again.