LYLymow★★★★★
I am the initial backer of this…
I am the initial backer of this product,I ordered it waited 1 year got the product with broken charger, managed to turn on the mower software was corrupted, after continuous emailing chat after 14 month I got replacement, now about 2 months my fast 10 amp charger not working sent messages emails no response. One singly possitive reply can change whole experience, saying that we are busy etc... not the remedy extremely disappointed un professional business practices , no respect for the customer will not support any project.
2026-10-07
LYLymow★★★★★
I bought the mower from Kickstar to…
I bought the mower from Kickstar to support the project, I received the mower in June 2025, it turned on at first time after some time it did not turn on, I emailed them more then 50 emails to support no an single email was replied, I contacted their support countless times but no a single email is returned.
I received the broken charging pad which they sent and came after couple of months, in this whole time I was able to chat to customer support on 2 times 1st was for broken charging pad, and one is recently in 07 March 2026. They diagnosed that it's the battery or mower it self they promised 3 weeks ago that they will send the direct charging cable but till today no cable arrived. So fat very bad experience
2026-04-01有帮助 3
