Be prepared to jump through hoops
***after all was said and done the only way that I got my problems resolved was because I left a terrible review on trustpilot and threatened to make a formal complaint with the better Business bureau. I spent days researching EZCare clinic. Reading third party unbiased reviews about it in order to make a decision on who could best help me with my mental health. I set up my appointment for Thursday morning... The doctor was awesome, very personable, very understanding, and agreed that I have been walking around my entire life with undiagnosed ADHD... He prescribed 2 medications... and I was excited to finally be on my way to feeling normal. Thursday afternoon I had a text message saying that my prescription had been sent and was in the process of being filled. But when I went to Walgreens to pick up my prescription I was told that I am unable to get it filled there because the doctor was from Kansas City, which I was about 3 hours away from me, and they would absolutely not fill it because it was an online psychiatrist . I tried to explain that I used a psychiatrist via telehealth because I'm in a rural area and don't have many psychiatrists to choose from, also it would take 2-3 months to get an actual in office appointment. So after trying to explain the situation in more detail, I leave to try and to figure out what I was going to do... I was being seen, and got an actual diagnosis of ADHD... So what the heck?!?! I called EZcare clinic and spent 30 minutes on the phone with someone and basically she and I both were simultaneously searching for pharmacies close to me who may or may not fill my prescription. Honestly it seemed like this was a normal thing to her, and perhaps A LOT of people have problems getting a controlled substance prescription filled through EZcare clinic. I had to Google search and give her name after name of pharmacies that might help me. NONE of them were closer than an hour drive from me. I live and hour and 15 minutes south of St.Louis!!!! And she was only recommending Kroger's and Costco pharmacie in STL. I was told that someone would get my pharmacy list and TRY to call around to find me a pharmacy to filled my prescriptions. I waited all evening, no call. I gave it a few hours the next morning, no call! So Friday late-morning I call and still nothing. The lady tells me that she will send my "case" and list of pharmacies to someone else as urgent, and I should expect a call... The stress and annoyance is really getting to me now. I had such high hopes for EZcare clinic but now I'm thinking that maybe they aren't a good resource and just want my money, with no actual help. Soooo, here I am 36 hours later and still just waiting. My ADHD is definitely in full swing right now. I feel like waiting for 2-3 months to get into a local psychiatrist would have been a better route now. **Edit** I have been in contact with the people from EZcare. We have been back and forth in trying to resolve this issue all day. I will re-edit this review once the issue has been settled. The customer service has been very helpful and each time I've talked/Emailed them they seem to be trying to solve the issues with me. **Edit #2** I ended up having to use two different pharmacies to fill my prescriptions because of the shortage of this particular medictation. Two times I was sent away, from two different Walgreens because of the distance they were from my home address. Apparently I got "red flagged" I'm their system because of the distance. The second time I went, the pharmacist was ridiculously rude to me (which was mio fault of EZcare)... He called Ezcare, held on the phone for 15 minutes and ultimately just gave up all while telling me that he was not sure if he could or could not fill prescription. Before leaving their parking lot, I emailed EZcare, got an email back fairly quickly telling me to have him call a certain phone number. I was beyond upset and replied stating that I was done with the back and forth Bs and they needed to call him.This was a Friday, by Monday I sent one final email letting them know I would be filling a formal complaint with the BBB and BOOM; got a call from Max who had called Walgreens pharmacy himself and got it straightened out. So I have my two prescriptions, I'm ready to start them both tomorrow. All in all, Ezcare helped me get it all worked out, their customer service was excellent once I got on board and put in my own effort and I'm not really sure who's fault it was, pharmacies that were uncomfortable filling a prescription from a doctor/clinic who was so far from me ... Or Maybe it was just not being familiar with new telahealth services, But eZcare came though once they realized how helpless I ultimately was in the situation. I will be using their services again for my follow up appointments until I can get into a more local psychiatrist.