BEWARE: Aircall sounds great at first but was I wrong
Aircall sounds great at first, until you sign up with the company. Their customer service is 0/5. It's very slow. Replies usually come 5+ days later. I signed up after going through a tutorial with the sales rep. After 3 days, my account froze. I asked for a reason, and they took 10 days to give me one. It turned out I was missing a document I had the whole time. I asked for a refund, and they told me to contact my bank. I am in the customer service industry, as I would assume Aircall is as well (they provide tools to the customer service industry), so it's mind-boggling how bad they treat their paying clients. Being in the industry, it's quite hard for me to be upset, but they definitely treated me poorly. As of this post, I have yet to receive my refund, and they have told me to contact my bank. Wild, they are as big as they are with this kind of treatment.