They didn’t inform us the tickets were cancelled. Now they won’t refund us
They didn’t inform us the tickets were cancelled 3 months prior. We showed up to the airport, waiting to find out nor plane. They then try to reschedule us to flight out of New York (we are in California). Then they said we didn’t accept their accommodations. They refused to refund us. Finally agree to refund a small amount of the tickets, even though we literally have to book hotels and add extra expenses. That was month ago, they still haven’t refund. Call multiple times, kept saying someone will get back within 2 hours, and nothing! How did this company not get sue yet is beyond me. I filed with the New York Consumer Protection.