Do not purchase- poorly made product
We purchased our roborock in August 2025. In November we contacted them because of the poor performance. The only customer service they offered was to send pictures of the areas we were having problems with instructions on how to clean which we had already tried. They would not offer to service it under the warranty. We dealt with it until October when I contacted them again as the product was already useless. Again they offered cleaning suggestions- I told them that we were having the same issues, they offered to service it for us, but since it was NOW out of warranty we would need to pay to have that done, even though we had contacted them several times previously. Would not recommend: self emptying container - not enough suction power, NOT pet friendly, the rollers continously need cleaning, battery sensors are worthless as you have to always adjust the vacuum when it docks so it charges (after less than a year they don't charge pass 25%), and then of course the customer service was that of AI and did not address the warranty the first time we contacted them even though we asked.