FAfanrek★★★★★
So far no good
So far no good. Paid extra for express 5-7 day delivery on the 14th of December...and here we are on the 30th and the tracking says it's still in Shanghai. I understand these are busy times but very disappointed in the misleading delivery time and wouldn't have ordered if I knew it would take this long. How long is it going to take? Avoid if you're expecting express postage. I'll update if it ever arrives.
Update 20/01/23
Okay, so after ordering express postage on the 14th of December 2022, I checked tracking over and over and it finally said it was delivered on the 10th of January 2023. I followed up with Aramex courier as I still had not received it. They've just replied today and sent me a photo of the package on my doorstep...so, I guess it was stolen? As such I can't comment on the product quality but I can say it's been an entirely disappointing process and will not be buying through Fanrek again. 1. It was not delivered in the time frame specified, despite extra payment for express postage. 2. There was no notification to say it was delivered, no knock on the door, no message, no email, I just happened to check the tracking that said it was delivered. 3. Communication with the company was poor, just told to liaise with the courier, no offer of a refund for even the failed express postage. Steer clear.
2022-12-30
COCostumesLive★★★★★
No good if you want a refund
I made a mistake ordering through this company, didn't realise until it was too late that I'd paid almost twice as much as I expected (didn't realise it was listed in USD and I was billed in AUD). I contacted the site to cancel the order within 10 minutes of payment as the site said it would refund in full if requested within 24 hours. I then had a message saying I would not receive a full refund as it had been over 24 hours and there was a bit of back and forth about why I was cancelling and how I was actually paying less because it was in USD. Please. This is when I started to accept I'd likely been scammed. Anyway...after a weekend passed I finally received a message saying I'd receive a refund and to just wait for some time for it to be processed. Fast forward to a month later, I contacted my bank to cancel and refund the money as I had not received anything. The bank refunded me within 24 hours. I then received a message from Costumeslive saying they'd processed the refund. If I had to go through my bank for the refund then just say that. Maybe this would've been a good experience if I'd not needed to cancel but this time no, I would not recommend this site. I would recommend the business not argue with and insult the intelligence of their consumers - if a refund is requested, just provide it and the consumer is likely to leave a better review and might do business with you in the future. Because of this I will never order through here again and will warn anyone I know against what seems like a shady business.
2022-12-14
