If I could give 0 stars I would
If I could give 0 stars I would. Their customer service sucks. Ordered some products direct from small rig website. One $26 item was shipped from US to Canada and they declared on the customs form that it was worth $100 which triggered duties, taxes and brokerage fee of $26. Had they put the correct amount on the customs declaration form we would have had to pay $0. Been trying to get in touch with them for a week and no response. Emailed, filled out customer support form and tried calling the number on the website. NO LUCK! Phone number either doesn't get picked up or a message says "The customer you are dialing has their phone powered off" I have also tried their chat feature on their website where it says "We respond immediately" Guess what they didn't respond immediately, although eventually a message popped up saying, "We are currently not available, we will get back to you asap." Have also tried to message them on facebook and have gotten no response. If you are wondering I am contacting them during their listed business hours. I will NEVER buy directly from Small Rig again. If I wanted to return this item I don't know what I would do as they are impossible to get a hold of. I've bought lots of Small Rig items through amazon and never had a problem returning items that didn't work out. Unfortunately this time wha tI needed was available on Amazon.