Poor hardware, poor software, worse customer support
I purchased an elegoo saturn 4 16k around 9 months ago. Initially I was quite pleased with the quality of the prints when they worked, assuming the failures were due to my inexperience with resin and the early stage slicing software. Cut to now and its apparent it arrived with significant flaws. I am still getting build issues, the prints wont adhere to the base plate and each attempt results in basin tank film punctures. Turns out they sent me a warped base plate. Light can clearly be seen unevenly across its surface with a metal ruler and support have confirmed. Only they wont replace it as they decreed it wear and tear... I also discovered the "auto-level" feature is a complete lie. It doesnt auto level at all. Its been a couple weeks into the customer support process now and they've acknowledged several in warranty faults but want me to pay to fix it. To make matters worse they know prints result in punctures and resin flooding but keep trying to get me to print a test print that the printer simply refuses to print. Nor will they reimburse me for resin or tank film. 3 Weeks into the support process and they are still getting me to format usb sticks, try different usb sticks yet the damn thing wont print. I would advise caution using this company as so far everything they have sent me has been faulty yet they take no responsibility for it.