Dog smelled like a muddy puddle.
My Yorkie had a full groom last August and she looked and smelt lovely. Her cut was exactly as you'd expect a Yorkie to look. However,I booked her in for the same full groom in March this year.Not at all happy.Mazey was booked for 10am and at 11.30 I picked her up.Her coat was clipped very short which was OK.I was told she didn't like her beard trimmed and they had to muzzle her this time.Her ears hadn't been clipped properly or cleaned.I asked if she'd had her nails clipped and was told no,I don't think so.Her tail has been hacked and looks ridiculous. She smelled like a muddy puddle.She had a weepy mark under her eye .£53 for this? Booked to go back and have the knots teased from behind her ears and nails trimmed the next week as I was told if I leave it longer than 2 weeks I will have to pay for this.11.45 and the groom room was empty,why? They opened at 10am so they had plenty if time to trim the nails then. Won't be going back ever again. Several other people have also complained about the smell and poor groom they have had this year and how all the dogs had the same groom regardless of the breed of dog.