Battery problems + bad customer service
Ordered the PVY20 MAX and immediately noticed that after around 30km the battery needed to be recharged. Did this and after even less kilometers, the same issue. Contacter customer service, who asked me to check the settings in the bike computer. They were normal. After they asked me to check the voltage directly on the battery with a Volt meter. Complied with that too and the meter showed the output was too high. This explains the quick draining of the battery. Provided PVY with the video, but instead of taking responsibility and helping the customer, they claimed the Volt-meter might just not he working right and asked me to go to an electrician to do the same test. Cause when the output isn't correct, the bike will not work proparly. When I stated that it's not up to the customer to pay for this type of research when it's a new bike, I got a completely different answer. All of a sudden they stated that the range of the bike in electric mode is 50-80km and that if thou battery output of the bike isn't correct the bike wouldn't start. And to finish off they added that it might just be 'my psychological expectations' that might be different so therefore I have this unpleasant experience. PVY looks like a decent bike company and the bikes as well seem of good quality. The bike is indeed sturdy and is fun to ride with. It is not expensive for an electric bike either. But know that if you have any problem whatsoever, PVY will NOT assist and you as a customer will be left to deal with it yourself. That in my opinion is not worth spending a little less money. You might end up with no working electric bike in the end. Order a bike with established brands like Cube, Canyon, Engwie, etc!