Luggage Forward drops the ball
I choose Luggage Forward to ship my golf clubs to Scotland, Was told to drop off this past Friday “at the nearest staffed DHL location”. Headed to the main DHL site at Salt Lake City airport to find DHL was closed that Friday for the 4th of July holiday. I called and texted luggage forward to ask what to do, 2 days later still no reply so called again, the rep seemed genuinely surprised DHL had a holiday on July 3 (isn’t that your business to keep track of these things?) then after checking said they could send on Monday but couldn’t guarantee on time arrival. Cancelled my shipment will lug around clubs to several airports along the way. You pay a premium for luggage forward, this experience was pretty negative all around