Worst platform I have used in many…
Worst platform I have used in many years. You end up paying more than booking yourself. The flexibility is none. I always end up having to contact the airline directly because their customer service is not helpful. Their customer service is actually terrible, why? First their AI Agent is unhelpful, their human agents are very sassy, they patronize you if you insist and they have to contact airlines through a business channel which takes longer than an individual. Reason I leave this review is because they cut off chat after 5min of inactivity (how do you stay active when a chat lasts 2h on average?) and their CSAT disappears after 5min. Best example of how poor implementation of a CS system looks like.