Wouldn't recommend
Wouldn't recommend! Its ironic that a company that is dedicated to providing mental health support actually adds to it, with the financial stress it put me into a really bad headspace and the only thing I got back from them was "Sorry", here is why...October 2025 I had gone through BetterHelp to speak with a therapist and after one session I realized that this wasnt the direction I wanted to go, I wasnt happy with the overall experience. I thought I had spoken with someone at BetterHelp over the phone and shared this information with them, and then not being a patient/member/client. Fast forward to May 2026 I get a charge from them, out of nowhere, and to speak with someone in the billing dept. isnt an option. Update: I got a response back and it stated that it was my responsibility because of insurance. When you call the phone number for Betterhelp, you will be sent to an "Answering Service" that will just send messages to them, they do not actually work for Betterhelp.