Lazada do not deserve even 1…
Lazada do not deserve even 1 star. They used to be a great platform to shop at, but not anymore! They prioritise money more than the well-being of its customers. I bought an OSIM uPulse Mat EMS Leg Massager after reading about it on its website on 11 November 2022. I am suffering from leg pains for almost a year and on the website, OSIM promises that the mat will combat various leg problems including pain relief. The mat supposedly "utilises Electrical Muscle Stimulation that delivers muscle-deep invigorating massage" (as quoted on OSIM's website). I have tried it numerous times at the highest intensity level and I did not feel anything at all. I reached out to OSIM, and the customer service person said that my feet is too dry and I need to wet my feet. On OSIM website, there is no mention about it not working on dry feet and they fail to mention that the mat does not work for everyone. I then wrote in to Lazada regarding my situation and was assured that my issue will be looked at. After going back and forth for several weeks, the final decision was made that the mat is in working condition, and since it's not a faulty item, they will not issue me a refund. I've highlighted my issue several times that it has nothing to do with a faulty mat. My issue is that the mat is incompatible with my feet. I even tried to do damp my feet, although I find it to be ridiculous and I still don't feel anything even when it was set at the highest intensity level. On 13 December, I received an email from your dispute team and said they've rejected my claim for a refund because they found that mat is in working condition (again missing the point that the mat is incompatible with me), and OSIM will ship the mat back in 3 to 5 days. First of all, both OSIM and LAZADA are missing the point that the mat is incompatible with me. I have sent them videos of it and I am at my wits end to prove to you that it is incompatible and it doesn't deliver the results that OSIM promises on its website. How else can I put this across so that you can understand me? Also, as OSIM has rejected my claim for a refund, and they were supposed to return me the mat in 3 to 5 days as of 13 December, I still have yet to receive the mat. What is going on?