Lack of Communication
Update -- I received an email with tracking number on 9th of Jan and item finally got delivered yesterday i.e. on the 12th of January. But I never received any response to my previous queries, despite auto generated email claiming that I will get a response in 24 hours. The price was good, and the item got delivered quickly after it was shipped. And, for that I am updating rating to 3 stars but they still lose two stars for lack of communication. I placed an order on 30-12-2022 (Xiaomi 12T Pro), and the item was supposed to be delivered between 4-11 Jan 2023. However, the item has not yet been shipped (just says 'transferring' on order tracking page for many days), and I have not received any response to my emails inquiring about the status of the order. I sent the first email on 4th of Jan and the second email on 6th of Jan, but neither of these emails have been replied to. I am extremely disappointed with the lack of communication and the delay in shipping my order. Although I understand that sometimes things can go wrong despite the best of our efforts. But customer service has been non-existent, and I am extremely dissatisfied with the lack of transparency and accountability. It is unacceptable that my order has not yet been shipped, and I have not received any response to my inquiries.