Defective $1000+ product out of the box. Zero QC and missing support.
[ONGOING SITUATION - I WILL UPDATE THIS REVIEW AS THE CASE PROGRESSES] [UPDATE: MAY 18 - DOWNGRADED TO 1 STAR] I am downgrading my review to 1 star due to the absolutely surreal and embarrassing logistical management of my RMA. After returning the DOA device, I was promised last Friday that the inspection was completed and a brand-new replacement unit would ship "within 1-2 days." Instead, today I received an absurd email claiming the shipment will take "a bit longer" because there is "currently no stock available" and they need to transfer inventory. However, this statement contradicts their own website. I immediately checked their official store, and the exact same model is currently listed as "In Stock" and ready to ship across multiple warehouses, including their European hub in Germany (screenshot saved as proof). It is disgraceful that a company stalls a "highest priority" RMA for a professional +$1000 tool with stock excuses, clearly prioritizing new sales over replacing a factory-defective unit. I have now issued an ultimatum: either ship the replacement immediately from the EU warehouse or issue a full refund so I can buy from a reliable supplier. Do not buy premium hardware from Seeed Studio if you rely on it for professional projects: their Quality Control is lacking, and their warranty logistics will leave you completely stranded. --- ORIGINAL REVIEW SUMMARY --- I spent over $1,000 on a reComputer J4012 that arrived dead on arrival (DOA) due to a failed LAN7430 chip. While the individual tech support agent via email has been incredibly helpful and responsive (5 stars to her), Seeed Studio's corporate RMA policies are terrible. Instead of immediately dispatching a replacement from their EU hub, they force customers into weeks of waiting, halting professional projects.