Updated: Dissappointed
Initially was a wonderful wheel, with the great build quality. However, wear and tear soon happened faster than anticipated, with especially the brake track on the 50v wearing out. Customer service preferred rather to deflect the question and not claim it as a manufacturer defect, but rather user error despite following all of their instructions. Edit: Patrick from Elitewheels responded. While I'm gracious in his quick response, I have talked with another user who also complained on Elitewheel's Facebook page about his brake track fading. When pressed further, he explained that he had no grip braking in dry conditions due to the fragility of the braking surface, even with the correct pads. This refutes Patrick's claim regarding my problem being a unique and single issue in their wheel manufacturing. Regarding their hypothesis of me damaging my brake track due to incorrect pad usage, non-clean pads, and dirt and other weather-related issues, I have already provided Elitewheels with pictures of my pads, which were their own OEM carbon pads and clearly did not have any sand or debris embedded with them. I also wash and maintain my bike very frequently, so their accusations fall flat. While I appreciate the rims offered at a discounted rate, Elitewheels also does not factor in the labour and build process for a new wheel, as these are rims only. That would inflate the already expensive price that I've paid for these wheels even more. Overall, Elitewheels has done nothing but deflect blame on their users, and it is my regret that I can't recommend this brand no matter the high hopes that I have had regarding their wheels based on established reviewers.