I been buying items from this platform
I been buying items from this platform. Starting first order was delivered promptly. I thght of trusting their service, so I ordered many items in one shot. Unfortunately, they messed up by wrong items sent and missing items, then refund was dragged almost a month when I need to call them almost every day to resolve the issue. Talking to their CS which was operated by Ai chat then live CS each chat was really a nightmare. They misinterpret and end up the whole scenario of my feedback was in a mess. I told them the returned 4 blouses was collected by their courier and yet they asked for evidence, luckily, I got CCTV screenshot everything to them and still refused to refund. Keep sending his courier to collect the 4 wrong Blouses. Finally, I called that courier a Chinese guy told him where the parcel he collected back and Lazada Refused to refund my payment. He said he will call Lazada that he already returned to warehouse collection center. Still no RESPONSE. until I called them again and a week later then they willingly refund me into Lazada wallet? Play trick. I use pay now to paid them they refund using Lazada wallet. just need you unable to cash out and need to use it to buy their stuff. So, it forced me to use the Lazada wallet to buy their things before I could end buying any further from Lazada. But end up again the Lazada wallet was not able to use because they didn't deposit the refund instead, they finally said they will arrange to deposit under Laz wallet of $16 (4 Blouses) . Unable to withdraw the cash !!! I was forced to use the refund amount to purchase their stuff. So, I purchase a twin storage box. The shipment took more than three weeks to arrive. And they try to delay said what custom not releasing. Hello is just a folding plastic box why need to hold so long. Is not electronic or any IT stuff that custom need to testified and check. Well finally they initial Said: Out for Delivery but didn't come only UNTIL the next morning 5a.m fishy asked an old uncle to deliver just placed outside my doorstep but only one piece instead of twin pack. Called them they blamed the seller pack only one piece. Hello, the seller so blur don't know what they selling and what they are packing? So, they drag the issue again and until I kept calling and threatened them that I will report to the police and CASE of so many issue happened to my ordered stuffs. The CS Mohamad said go ahead. Wow what sort of attitude is this? So down rated to be working in the frontline. So, another CS take over and settle the case. That was ridiculous refund. What I paid is #23plus after using my Bonus point and the actual amount should be around 43 dollars and after offset from my bonus point. The twin box will cost me 23 dollars. So the refund total in my Laz Cash was only 16 dollars (from the 4 refund blouses) and I had to forked to top up another #7. plus, in order to tally this purchase twin box. Well waited for almost a month the twin box said OFD but failed delivery but ONLY ONE PIECE OF THE STORAGE BOX INSTEAD OF TWIN PACK was delivered at 5am the next day morning. Fishy delivered at this time. Called them again this time they pretended to check and came back to me and said is the seller fault who had packed one piece only. Hello, the seller is selling two choice : one single Box or Twin pack Box., Surely is not the seller fault. Is just that the failed delivery was visible some fishy ongoing. So they said will refund me. But only 2 dollars.. because they said you keep the one piece ? what is this? I paid after deducted bonus point and forked up another 7 dollars plus and received only one box and the missing one box refund me 2dollars???? So finally they said only can refund me 10 dollars? ????. This is swindler.. Just to end further connection with Lazada. Again I have to use that refund money to purchase another item. Due to the limitation of the refund money, I purchase a mini pot with steamer which cost me $10 plus (refund of $10.00 plus my bonus 2dollar plus) total 12 dollars plus. So, I clicked the minipot with steamer. But when clicked completed sudden there is a pop up hanged me and resumed back and I saw my order became another mini pot (different model) which cost me 11 plus not including delivery charges yet. So, I was left with no more Laz cash fund. Wow, this time the delivery was very fast less than a week the minipot is here. and was delivered by speed post Not By Ninja or SPX halacha. So, the journey with ridiculous ppl ended after my last received. P;S Ordered 8 pieces assorted color door mat on the due delivery date only one piece was delivered. After calling them several times. Final the balance of the 7 pieces one shot can NOW deliver together to me. Forgotten about a purple blouse too which cost me about 8 dollars plus was not delivered and also didn't refund me. The item on their platform deleted the Word Return/Refund.