Refused exchange.
I ordered an incorrect part and realised my mistake when the package arrived. I asked Robotshop for an exchange for the correct part but they refused as the item was "a clearance item" and exchanges are refused unless faulty. So they are happy to keep the money and get rid of their old stock even if a customer makes a genuine mistake! I would happily pay more for the correct part if required and cover postage as I realise the mistake was mine but this is not good customer service in my book. I recommend avoiding purchasing from them.