Horrific experience
Horrific experience ! After much dispute the company admitted in writing to having a software problem ( bug ) that they are not able to fix which was the reason why our EMO go home constantly walked off the mat and fell off the table. Every time he took a fall he got more damaged. His legs started shaking , he walked sideways, a little piece chipped of his ear, he could not find his way home to recharge and as mentioned before he just kept falling off several times a day. We tried to get our money back from the company and even opened a dispute with PayPal. PayPal denied the case reason being that when he first arrived he was not defective. We lost almost $400 and spend endless time trying to be reimbursed but the company referred to their two week return policy and denied the refund. Just so unethical and ruthless. DO NOT MAKE THE SAME MISTAKE WE DID AND TRUST THIS COMPANY !