Incompetence you have to pay for
I ordered from in the showroom, had a great initial experience with the salesperson. They unfortunately ordered the wrong couch fabric and I noticed upon delivery before it was fully unwrapped it and had them take it back. The one star is for being charged the restocking fee when 1) it was the salesperson's mistake and 2) I refused upon delivery, no return trip was made. After no less than 12 calls getting bounced around I was told I could order something else to have it waived (they didn't have what I need in stock, and why would I trust this business after the initial error?) or eat the fee. Even the receipt didn't have the fabric type listed so how was I to know it was incorrect when I was sitting on exactly what I wanted ordered making the buy with the salesperson completing the request? Absolutely absurd.