David Arroyo was great to work with and…
David Arroyo was great to work with and made the entire process easy.
A Speer
美国
2★ 评价
7👁 被浏览
1👍 有帮助
2 条评价
Dangerous - research before purchase
I wish I had looked at more reviews before purchasing a Fire Maple stove. I purchased a Lava multi fuel stove. The stove has significant design flaws and is dangerous to use. After following all directions, the stove flamed up and almost caused a serious fire. I reached out to Fire Maple, within their refund and return time period to request a return. Fire Maple asked for videos. I didn't feel safe trying it again. They then asked for pictures of the device which were provided. The company would not provide the return shipping address making it impossible to return the item. The entire experience with this company has been horrible. Do yourself a favor and research the company and their products before purchasing anything from Fire Maple. I recommend searching for videos of their stoves before purchasing. A good example of what you can expect is can be found by searching YouTube for "WATCH THIS BEFORE you buy a MULTI-FUEL Stove - Fire-Maple LAVA" —- Follow up: Fire Maple’s Return and Refund Policy states: 1). Please reach out to FireMaple customer support by e-mail to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. 2). FireMaple support will share the corresponding return address with you. I sent multiple emails to initiate a return. I have yet to receive the corresponding return address. After a few emails - as the customer, I feel Fire Maple is playing games and has no intention of providing a return address. Thus my complaint on the customer service. I feel the product was dangerous, I requested a return via the company’s policy. I have no intention of using a product which could potentially start a fire that gets out of control. Fire Maple has failed to follow their policy.